Problem #1: School nurses needed a streamlined, efficient scheduling system for training. The manual process took up too many staff hours.
Problem #2: School nurses faced training sessions without learning objectives, resulting in a lack of clear focus on key takeaways. The 7-8 hour training sessions, despite breaks, led to cognitive overload, with information delivered in high volume but low retention.
I created a customer journey map and a persona to understand the unique challenges and needs of our target user. This process highlighted pain points with current scheduling methods, pinpointing where we could streamline processes.
I improved the training scheduling process using ADDIE and partnerships with Sales, Finance, and Training. The scheduling redesign resulted in a relieved business office, empowered school nurse leads, and protected RN Trainers.
This is an internal schematic I developed for how to visually convey the different training options in a visually appealing and organized way.
This is a screenshot of our workshop offerings as shown in Calendly. Customers are able to schedule when it is convenient for them.
I mocked up the confirmation page in a Google Slide and sent it to the web developer. All confirmations take the customer to our website, making it official.
These are badges that I asked our graphic designer to design. Before digital badges, it was a manual process of mail merge in creating certificates of completion. Now, it's a simple claim process that results in a microcredential with the description and criteria of the badge.
Trainers can view feedback instantly, and it allows them to improve on their facilitation.